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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] UK I have received the claim however, it was after I have sent the item when...

Original Texts
UK
クレームを受けましたが商品を送った後にキャンセル依頼がありました。
商品が戻ってきていないので返金はできません。
Bのポリシーに沿って返金をします。どうぞよろしくお願いします。
何か問題はありますでしょうか？

kanakotok
Translated by kanakotok
UK
I have received the claim however, it was after I have sent the item when you have cancelled the item.
Unfortunatelly I can not prceed to the refund as I the
item has not been returned yet. I would like to refund the money as per B policy. I ask for your understanding.
Is there any more issue?

Result of Translation in Conyac

Number of Characters of Requests:
103letters
Translation Language
Japanese → English
Translation Fee
$9.27
Translation Time
7 minutes
Freelancer
kanakotok kanakotok
Starter
Grown up in Hong Kong and New Zealand, working experience in Taiwan and UAE.....

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kanakotok's Public Translations

I would like to apologize for a late reply.

I have just found out that I did not respond to the email that you have sent to me on 2nd so I would like to contact you now. Also we have dealt with your case already.

We would place an order today to deliver the item to the customer by 24 December so that we would be happy if you can ship it as soon as possible.

Regards
Japanese → English
On trying to refund the item today I have found that the number of the items is not enough. I have received only two while the order was three.

Can I refund the items as they are? Please indicate how I should refund the items.
Japanese → English
I will go home now as today was not that busy. I am happy to hear that you had a nice day today. I have also cooked on the weekend! It is amazing that you can cook. You can be a better housewife than me.lol I have spend my whole weekend studying English. I had a long English class on Sunday which made me totally exhausted and went to bed earlier than usual.

I will consult the hair saloon which I am always using to decide how I will make my
hair style. I hope you will like it. Although it becomes strange you will complimemt it because you are always really kind.
Japanese → English
This ○○ has been designed to fit the female's body more than the last year's one, although I am not sure about
the new color.

It is not water-proof.

I will ship the item for free.

This item has a bag. The cloth is ○○ grams. It is convenient because it is easy to take off and light and compact to carry in a hand.
Japanese → English