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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] We confirmed your package's delivery status. We discovered that the pack...

Original Texts
お客様の荷物の状況を調べました。

ロシア向けの荷物は、税関申告額の条件を超えていた為に、
発送が不可能であることが分かりました。

その結果、荷物は日本へ返送されてしまっています。

私は税関申告の上限があることを知りませんでしたので、
私も驚いています。

せっかくご注文して頂いたのに申し訳ありません。

心苦しいのですが、ご注文の商品はロシアに送ることができません。

全額返金の手続きを行いましたのでご安心ください。
アマゾンから連絡があると思います。

ご理解とご協力をお願い致します。
newbie_translator
Translated by newbie_translator
We have checked on the status of your package.

The luggage headed for Russia could not be shipped as it has exceeded the customs declaration amount.

As a result, the luggage is being sent back to Japan.

I am also surprised as I did not know that there is an maximum limit for customs declaration.

I am truly sorry about this and for letting you go to the trouble of ordering.

It is regrettable but the product you ordered cannot be sent to Russia.

But please do not worry as I've already processed the full refund.
So you should be getting a notification from Amazon.

I ask for your kind understanding and cooperation.

Result of Translation in Conyac

Number of Characters of Requests:
232letters
Translation Language
Japanese → English
Translation Fee
$20.88
Translation Time
22 minutes
Freelancer
newbie_translator newbie_translator
Starter

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newbie_translator's Public Translations

There was one defect among the head that I have purchased from you before.

Product Name :
Serial number :

Immediately after the shrink peeled off, the painting of the crown fell apart and there were two areas that were peeled off. There were no scratches on the shrink so I think this might highly be a production defect. I am sorry for the inconvenience, but I would like to request for a refund after I return the product.

I will be waiting for your response.
Japanese → English
The peeling on the bridge is clearly an initial defect of the maker. I sent the guitar to be able to receive the repair warranty of the maker, but it is not possible to receive the warranty so it did not make any sense. The guitar that was sent back to me was not repaired nor improved and since the condition became worst so that is the reason why I was seriously in doubt if it was really repaired by Taylor. I will send the guitar by next week so can you kindly issue the refund? I would not be requiring an exchange for the product.
Japanese → English
Thank you for your usual support.

What should I do regarding the $340,92 product that arrived last 2/6 with an incomplete invoice?

Please kindly tell me on a workaround as I would like to request for it to be shipped immediately.

Plus, it is really hard to use since changing from the system that fills out the invoice last year.
Is it not possible to improve it to a smoother service that can be used on the user side?

I never intended to report any lies.
So is there really a need to be always suspicious about it?

I request for your reply on this matter.
Japanese → English
Greetings.

I am searching for the following new items.

- Tour Issue RBZ Hybrid(not stage2) Head 20 degrees or 21 degrees real loft

- Tour Issue SLDR Driver Head
Model with a screw on the concave area.
Model without a screw.
I am looking for both of the models.

Please kindly provide a quotation if it is possible for you to obtain the items.
Japanese → English