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[Translation from Japanese to Native English ] I understand you're looking forward to the shipment arriving, can you please ...

Original Texts
荷物の到着が待ち遠しいかと思いますが、しばらく様子をみていただけますか？

荷物の到着が遅い原因は、あなたがお住まいの地域の配達業者、もしくは税関に保管されているかもしれません。

荷物の保管期限を過ぎた場合は返送されるはずですが、まだこちらには到着していません。

以前にも言いましたが、荷物がお客様のもとへ届かなかったことは一度もありません。

SAL便を利用する発送方法で、日本からヨーロッパまで荷物を送ると、
どうしても時間がかかります。

ご理解とご協力をお願いします。
jwirth
Translated by jwirth
I understand you're looking forward to the shipment arriving, can you please wait a bit longer and see what happens?

When the arrival of the shipment is delayed, it usually means it's being held by either the shipping company or customs in your country.

If the shipment's holding limit is exceeded it is usually sent back, but we still haven't received anything here.

As I mentioned before, we've never had a problem with shipments not reaching customers before.

When shipping using the SAL method, it takes quite awhile for things to reach Europe from Japan.

We appreciate your understanding and cooperation.

Result of Translation in Conyac

Number of Characters of Requests:
229letters
Translation Language
Japanese → English
Translation Fee
$20.61
Translation Time
about 3 hours
Freelancer
jwirth jwirth
Starter

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jwirth's Public Translations

I understand your concern.

However, I didn't send it using the cheaper SAL service, but rather the expensive EMS service.

The reason for this is the package's weight exceeded the limit, so I could only send it by EMS.

I sent it through EMS for the price of SAL.

EMS is much faster than SAL, and delivers packages reliably.

In other words, I upgraded the shipment method for the same price.

Please do not worry, as this was something I did not expect.
Japanese → English
I have a proposal for you.
Instead of the item you ordered, I can send another similar item.

This item is version 2.
It's a file that can store cards in the same way.

If it's ok with you, can I send this product?

The price is quite a bit less expensive than version 1.

Also, I guarantee my shop has the lowest prices.

If this isn't convenient for you, could you please request an order cancellation?

Please let me know your opinion.
Japanese → English
Yesterday I went to the post office in Japan and reported the fact that the package has not arrived,
and filed a claim to the German post office.

If the package comes back to Japan, I will contact you right away.

Also, The money you paid has not yet been paid to me, but is temporarily being held by Paypal.

It may possibly be because you started dealing with eBay's Resolution Center and filed a report.

If it's possible I'd like to ask you to remove those setting,
but if it's not possible I'd like to ask you to remove them after you receive the package.
Japanese → English
I'm not sure why the UPD ID was cancelled. I don't have another UPS ID.
Please tell me how the current items should be sent.
Can the shipping fee be requested through the same credit card as always?
If so, can it be shipped today?
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