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[Translation from Japanese to Native English ] About the ○○ products received the other day, 1000 pieces of both (A) and (B)...

Original Texts
先日納品しました○○の商品ですが、（A)の商品と（B)の商品をそれぞれ1000個ずつ納品したのですが、××の画面では（A)が1631個納品となっており、（B)の商品が1個も納品されていない状態のようです。
（A)の商品と（B)の商品は似ているので、２つの商品が同じものとして入荷処理をしている可能性はないでしょうか？
売れた（A)の商品が何点か返品されているようなので、（A)を注文したお客様に（B)の商品を発送している可能性があるかもしれません。
一度確認をお願い致します。
jwirth
Translated by jwirth
About the ○○ products received the other day, 1000 pieces of both (A) and (B) were ordered, but on XX screen it appears there are 1632 pieces of (A) received, and none at all of (B) received.
(A) and (B) are similar looking products, so is it possible they are being treated and shipped as the same product?
Many orders of (A) have been returned, so it is possible that customers who have ordered (A) are being sent product (B).

Please confirm.

Result of Translation in Conyac

Number of Characters of Requests:
235letters
Translation Language
Japanese → English
Translation Fee
$21.15
Translation Time
about 1 hour
Freelancer
jwirth jwirth
Starter

Other Translations From Japanese To English Are Made Public

Dear Joselyn, Thank you very much for your reply. I understand. We are a corporation in Japan, but we have some staff members working in Mexico. They receive returned items in Mexico. If we register their home address in Mexico, will it be possible for us to list items? I'm sorry to bother you with questions over and over. Your response would be highly appreciated.
Japanese → English
In any case, the cancelation fee will be charged due to cancelation rules. Sorry for it. I hope your husband will get well soon. No postponement for rain, but it may be canceled due to the weather. In case you visited us on the purpose of activities, your transportation fee and accommodation fee will be under your responsibility. In case you let us know before starting the program in cas...
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Have you learned anything about the penalty by HMRC? I would like to know why I get penalty so many times. I have made a tax declaration according to the instructions by the accounting firm in the UK and haven't committed an injustice. I find the penalty and the tax amount are too expensive. My sales in the UK is much less than my sales in Japan, but the tax amounts are almost the same. ...
Japanese → English
Subject: In regards to the tracking number of #0000 <URGENT> When we confirmed the delivery date for the order number 0000 a few days ago, you informed us that the product will be shipped out the next day, but we haven't heard back from you since. Please let us know immediately if the package has been shipped or not. And if it has been shipped out, you should update the order status o...
Japanese → English

jwirth's Public Translations

I understand your concern.

However, I didn't send it using the cheaper SAL service, but rather the expensive EMS service.

The reason for this is the package's weight exceeded the limit, so I could only send it by EMS.

I sent it through EMS for the price of SAL.

EMS is much faster than SAL, and delivers packages reliably.

In other words, I upgraded the shipment method for the same price.

Please do not worry, as this was something I did not expect.
Japanese → English
I have a proposal for you.
Instead of the item you ordered, I can send another similar item.

This item is version 2.
It's a file that can store cards in the same way.

If it's ok with you, can I send this product?

The price is quite a bit less expensive than version 1.

Also, I guarantee my shop has the lowest prices.

If this isn't convenient for you, could you please request an order cancellation?

Please let me know your opinion.
Japanese → English
Yesterday I went to the post office in Japan and reported the fact that the package has not arrived,
and filed a claim to the German post office.

If the package comes back to Japan, I will contact you right away.

Also, The money you paid has not yet been paid to me, but is temporarily being held by Paypal.

It may possibly be because you started dealing with eBay's Resolution Center and filed a report.

If it's possible I'd like to ask you to remove those setting,
but if it's not possible I'd like to ask you to remove them after you receive the package.
Japanese → English
I'm not sure why the UPD ID was cancelled. I don't have another UPS ID.
Please tell me how the current items should be sent.
Can the shipping fee be requested through the same credit card as always?
If so, can it be shipped today?
Japanese → English