[Translation from Japanese to English ] Hello. My name is _____. I purchased the item the other day. I tried to use...

Original Text / Japanese

こんにちは。
先日この商品を購入致しました○○（名前）です。
本日この商品を使おうとして電池を入れましたが、電源が入りません。
初期不良の可能性があると思います。
この場合、交換や返品は可能でしょうか。

Translation / English

Hello.
My name is _____. I purchased the item the other day.
I tried to use the item today and turned on power to it, but it didn't work.
There's a possibility of initial failure.
In that case, will it be possible to exchange or return the item?

Translation / English

Hello,
I am oo who bought one of your product the other day.
I thought about using this product today so I inserted a battery. Unfortunately, there was no power.
I think it might be an initial failure.
So is it possible to exchange the product or get a reimbursement?

Translation / English

Hello.
My name is oo and I bought this item the other day.
I put a battery to try to use this but power does not turn on.
I think there is a possibility of initial malfunction.
In this case, could I exchange or return this item?

Translation / English

Hello, my name is ◯◯ , I bought this item the other day.
Today, I put a battery in this item to use, but the power cannot be turned on.
This could be an initial defect.
I would like to know if I could exchange or return the item in this case.