こちらの問題は解決しました。
ありがとうございました。
マシンからカバーを外したら、線が切れたと申告がございました。
お客様は怒って私に商品を返品しました。
素人では無理な作業だったようです。カバーを開けたらトラブルになることがわからないですか？分解の伴う作業を依頼しないでください。
御社に返品するのでお客様に新しいマシン一式を送ってください。
送料が多額になるということで、船便で送っています。
状態のアップデートはもうしばらくかかるのでしばらくお待ちください。
Rating
50
Translation / English
- Posted at 23 Jun 2013 at 11:26
The problem on my side was settled.
Thank you.
One of my customers reported that the wire was cut down when he took off the cover from the machine.
He was angry and sent back the item to me.
It was a difficult or impossible operation for an amateur.
Can’t you understand that opening the cover causes trouble? Please don't ask me an operation that accompanies dismantling the machine.
I will send back the machine, so please send a new machine to the customer.
As the shipping charge would be expensive, I sent it off on the surface mail.
To update its condition will take some more time, so please wait for a little while.
Thank you.
One of my customers reported that the wire was cut down when he took off the cover from the machine.
He was angry and sent back the item to me.
It was a difficult or impossible operation for an amateur.
Can’t you understand that opening the cover causes trouble? Please don't ask me an operation that accompanies dismantling the machine.
I will send back the machine, so please send a new machine to the customer.
As the shipping charge would be expensive, I sent it off on the surface mail.
To update its condition will take some more time, so please wait for a little while.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 23 Jun 2013 at 11:28
Thank you very much.
I have already resolved the issue with the customer.
The customer has complained that the wire was broken apart upon removing the rear cover of machine.
He got angry about me and returned it.
It seems that the advice you gave him was difficult to do without the knowledge about. Did you not think about that? Please don’t advice any customer to do something involving to disassemble the machine.
Please send a set of new machine to the customer as I have returned the damaged one to your company.
I took the sea freight to save shipping charge.
Please wait for a while as I will ask any feedback from the customer.
I have already resolved the issue with the customer.
The customer has complained that the wire was broken apart upon removing the rear cover of machine.
He got angry about me and returned it.
It seems that the advice you gave him was difficult to do without the knowledge about. Did you not think about that? Please don’t advice any customer to do something involving to disassemble the machine.
Please send a set of new machine to the customer as I have returned the damaged one to your company.
I took the sea freight to save shipping charge.
Please wait for a while as I will ask any feedback from the customer.
Rating
47
Translation / English
- Posted at 23 Jun 2013 at 11:09
I solved this problem.
Thank you so much for your assistance.
The customer told me the line got cut when she took cover off from the machine.
She was mad,and sent me back the product.
The process was too difficult for her.Didn't she realize trouble would happen when she open cover?Please don't order anything to do with overhaul.
Please send new machines to the customer,after I send you back the broken machine.
I sent it by ship,because it is cheaper.
It would take a while to update the situation,so please wait
Thank you so much for your assistance.
The customer told me the line got cut when she took cover off from the machine.
She was mad,and sent me back the product.
The process was too difficult for her.Didn't she realize trouble would happen when she open cover?Please don't order anything to do with overhaul.
Please send new machines to the customer,after I send you back the broken machine.
I sent it by ship,because it is cheaper.
It would take a while to update the situation,so please wait
