[Translation from Japanese to English ] I'm really sorry for the late message. About that figure you purchased, it s...

Original text

メッセージが遅れて本当にごめなさい。

あなたが購入してくれたフィギュアですが、配送中に壊れてしまいました。

本当にごめんなさい。

あなたに迷惑をかけないように、とりあえず先に返金をさせて頂きました。

あなたのご要望は何でも承ります。

この度は本当にごめんなさい。

Translation / English

I'm really sorry for the late message.
About that figure you purchased, it seems it broke during delivery.
I'm really sorry.
To make up for that, I gave you a refund for now.
If you have any requests, I'm always there to hear you out.
Please accept my apologies for this.

Translation / English

I really sorry for my late message.

The figure which you had purchased has been broken during the shipment.

I feel really sorry.

I did issue a refund to you before anything not to cause inconveniences to you.

I would like to comply with you any further requests.

Again, I apologize for that.

[deleted user]- over 11 years ago
タイプミス申し訳ありません。1文目出だしは「I am really sorry～」、最後から2文目後半は「～with your any further requests」とするつもりでした。よろしくお願いします。

Translation / English

I apologize for having you wait so long.

I regret to inform you the figure you ordered was damaged during shipping.

I’m sorry for that.

To avoid further inconvenience to you, I already processed for refunding.

I will take whatever of your request.

I’m really sorry for disappointing you.