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[Translation from Japanese to English ] The display of the time is correct. However the head doesn't do anything. On...

Original Texts
時間の表示は正常です。しかしヘッドが動作しない状態です。
問題が確認できましたら以下の住所に本体を送ってください。

以前ヘッドを送っていただきました。
お客様よりヘッドホルダーがないとの申告がございました。
商品番号はXXXです。
以下の住所へヘッドホルダーを送ってください。

ヘッドの配線が添付のように断線しているとの申告がございました。
替えのヘッドを以下の住所まで送ってください。
最近この商品の不具合が多いです。特に断線している場合が多いです。
品質管理をしっかり行ってください。
sosa31
Translated by sosa31
It displays the time as normal but the head does not work.
Please send the item itself once you confirm the problem.

You've sent me a head in the past.
We received a claim from a client that the head holder was not included.
The product number ix XXX.
Please send the head holder to following address;

We received a complaint that the wire in the head was disconnected.
Please send the replacement head to following address;
We've seen a lot of problems with this product recently. In many cases the problem comes from the wire being disconnected. Please ensure more thorough quality control.

Result of Translation in Conyac

Number of Characters of Requests:
235letters
Translation Language
Japanese → English
Translation Fee
$21.15
Translation Time
31 minutes
Freelancer
sosa31 sosa31
Starter

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sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English