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  4. Hello!! Due to the damage reported t...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Hello!! Due to the damage reported the other day we took care of the refund....

Original Texts
こんにちは！！
先日は商品が破損し、返金で対応させて頂きました。

本当にご迷惑をおかけしました。

また新たに NEW SONY VGP-PRZ10 Docking Station For VAIO Z110が入荷しました。

あなたには特別価格で提供出来ますがどうでしょうか？？

オリジナルの箱と説明書はついていない中古ですが、とてもキレイで状態は最高です。

あなたからの返事を楽しみに待っています。

ありがとう！！
cuavsfan
Translated by cuavsfan
Hello!!
Due to the damage reported the other day we took care of the refund.

I am very sorry for the trouble.

A replacement NEW SONY VGP-PRZ10 Docking Station For VAIO Z110 has been obtained.

I can offer it to you at a special price. What do you think??

It is a used item that does not include the original box or manual, but it looks great and is in great shape.

I look forward to your reply.

Thanks!!

Result of Translation in Conyac

Number of Characters of Requests:
200letters
Translation Language
Japanese → English
Translation Fee
$18
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English