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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Despite not having shipped the items, the seller lied and said that they had ...

Original Texts
このセラーは商品を出荷していないのに出荷をしたと嘘の連絡をしてきました。

私は出荷されたものと思い、到着が遅いので、問い合わせると在庫切れなので商品が
届いたら出荷すると言ってきました。

私はその時点でキャンセルを要求したが、何度もはぐらかされて、その商品を
勝手に発送しました。

そして、キャンセルをするならば送料負担で返送するように要求してきました。

私はこのセラーの対応に非常に憤りを感じています。

全ての注文をキャンセルして速やかに返金するようにそちらからも要求を
してください。
cuavsfan
Translated by cuavsfan
Despite not having shipped the items, the seller lied and said that they had been shipped.

I was under the impression they had shipped and were taking a long time, so I followed up only to be told that they were out of stock and would ship when available.

At that time I cancelled my order, but I was repeatedly ignored and in the end the order was shipped without my consent.

They also said that if I wanted to cancel I would be responsible for return shipping charges.

I have become very frustrated dealing with this seller.

Please contact them and have them cancel the entire order and refund my money promptly.

Result of Translation in Conyac

Number of Characters of Requests:
236letters
Translation Language
Japanese → English
Translation Fee
$21.24
Translation Time
about 12 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English