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  4. Thank you for contacting us. I am so...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for contacting us. I am sorry that the bag that contained the prod...

Original Texts
ご連絡ありがとうございます。

この度は商品を入れていた袋が破れ、お客様には大変ご迷惑をおかけいたしました。

写真を見てこちらも驚いています。

外国への配送の改善を今後検討いたします。

つきましては、こちらで箱に入れた状態で商品を再送させていただきます。

また、在庫がない商品（ホワイトチョコレート）に関しては他のセラーより送らせていただきます。

つまり、再送する個数は２つになります。

どうぞ宜しくお願いします。
mura
Translated by mura
Thank you for your contact.
This time the bag wrapping the item was broken, and we caused you much trouble.
We are astonished to see the photo.
We are very sorry about that.
We will be very careful hereafter in sending items abroad.
So we will again send the item put in a box.
Concerning the item which we do not have in stock (white chocolate), we will let another seller to send it to you.
It means that we are sending two pieces this time.
Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
199letters
Translation Language
Japanese → English
Translation Fee
$17.91
Translation Time
about 1 hour
Freelancer
mura mura
Starter
翻訳歴８か月

Other Translations From Japanese To English Are Made Public

Some customers are considering to purchase. Would you provide some more pictures?
Japanese → English
1. I'm waiting for the item to be restocked. Please send me an invoice when the item becomes available. 2. Please see the attached business certificate that I asked the tax office to reissue. It is written in Japanese and you need to submit it to the tax office when you start a business. Please create a wholesaler account.
Japanese → English
Thank you for your reply, Chan-san. It is very helpful that you can look up CDP cases around the world. Regarding the meeting on October 19, the date and time can be changed as follows. Candidate 1) October 19 13:30 -14: 30 Candidate 2) October 20 10:30 -11:30 I'd like to make it to your convenience, Chan-san. Which would be convenient for you? I am sorry for taking your time when you are...
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-Rinses sweat and stickiness with sweat. -Provides refreshing bath time. -Prevents the body and sweat smell.
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mura's Public Translations

If by any chance the item should be sold out, I will refund to you.
Japanese → English
Japan is called one of the developing countries concerning Facebook; because the Facebook in Japan cannot not get good market compared to the existing SNSs such as mixi, Mobage Town, and GREE, and Twitter since it joined this field. Kunihiro Maeda explained the factors for this phenomenon. He says that the three has been inherently "less interaction of Japanese and people in abroad", the present SNSs such as mixi control most users, and "the global network merit is scarcely acknowledged by Japanese".
Japanese → English
The U.K.

I paid back all the amount of the item charge because it was said broken.
As I have to ask the compensation for the damage to the freight forwarder, I need the buyer’s prof that the item had been broken.
However, I cannot contact with the buyer. The buyer still keep the broken item.
I want to contact with the buyer.
Please help me to contact with the buyer.
Japanese → English
We have received your notice about returning goods and refund.

Our policy of refund is as follows.
If the item is unopened, we will refund all the money excepting the shipping charge.
In case you opened it, we will refund 50% of the charge excepting the shipping charge.
For the shipping charge, we already paid for it as the actual expense, so we cannot refund for it. So we ask for your understanding.
Please defray for the cost of sending back the item.

The time limit of the refund is within a week after we get the item.
If we don’t get the item or it has a remarkable problem such as damage or missing of its parts, we cannot refund the money. Please understand this.
Japanese → English