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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] 1) Please let me know when these items will be shipped. Also, the informa...

Original Texts
①
こちらの商品の発送がいつになるか教えてください。

それともう一点注文しました○○の情報が削除されて見る事ができないので、
どういった状況かまったく分かりません。
発送はいつの予定でしょうか？
在庫がないのでしょうか？

早急に連絡をお願いします。


②
私が購入した○○の商品について、情報を見る事ができない状態であり、セラーから
の連絡もありません。
セラーに対してどういった状況か説明するように要求してください。
cuavsfan
Translated by cuavsfan
1)
Please let me know when these items will be shipped.

Also, the information for additional order for the ○○ was deleted so I cannot see it and do not know the current status.
When is it expected to ship?
Is it currently out of stock?

I look forward to your prompt reply.


2)
I am unable to view the information for the ○○ that I ordered and have not had any contact from the seller.
Could you please ask the seller to explain what the current status is?

Result of Translation in Conyac

Number of Characters of Requests:
198letters
Translation Language
Japanese → English
Translation Fee
$17.82
Translation Time
about 19 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English