In order to avoid delays:
* Be sure to include the user ID and email address of the suspended account on all documents.
* Do not Photoshop your user ID onto any documents.
* Be sure your submitted documents are current, valid, and legible.
Once you've faxed your information we should be able to get back to you within a maximum of 7-10 days, we appreciate your patience while we get this done.
I hope that this resolves this issue for you.