Thanks for getting in touch. Good news - returning items to ASOS is easy.
Once you’ve received your order, you have 28 days to decide if you want to keep it (including sale items). If not, you can return your item for a refund.
As an International customer, you can return your parcel using any postal service.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
注文を受取った時点から受取るかどうかの決定期間が28日間あります(販売アイテムを含め)。受取らない場合ばアイテムを返却し返金をすることができます。
国際のお客様として、商品を返却する時どの郵便業務でも使用することができます。
私達へ到着するまで商品はあなたの責任のままですので、必ず運送済みの証明をもらって下さい。
運送中に商品が紛失した場合、あなたは送信した証拠があります。
There’s a pre-printed label on the returns note included with your order – just peel it off and stick it to the front of the parcel – remember to include your returns note in your parcel.
If you haven't got your returns note anymore, click here to print a new one.
It can take up to 21 working days for your return to reach us. As soon as we’ve received it, we’ll send you a confirmation email and sort out a refund for you.
You can click here to find out more about our Returns Policy.