いつも大変お世話になります。
お待たせしていた以下の商品について、本日郵便局より紛失したとの連絡がありました。
報告に時間がかかりましたことを大変申し訳なく思います。
そこで、2点の提案をさせてください。
１．商品を再度発送します。発送方法は速達となり1週間程度で到着します。
速達にかかる送料はわたくしが負担します。
２．注文をキャンセルし全額を返金いたします。
本来であればすでに商品が到着して喜んでいただいているのが理想ですが、このような報告をしなければならないことを大変申し訳ない。
Rating
68
Native
Translation / English
- Posted at 06 Jul 2012 at 13:07
Thank you very much for your business.
I received a message today from the post office that the following items you had been waiting for were lost.
I greatly apologize for the time it took to notify you of this.
So please allow me to offer you two options.
1. I resend the items. I will ship by express so they will arrive in about 1 week.
I will pay the cost of shipping them express.
2. I cancel your order and you receive a full refund.
Ideally the items would have already arrived so I am extremely sorry we have to go through this sort of thing.
I received a message today from the post office that the following items you had been waiting for were lost.
I greatly apologize for the time it took to notify you of this.
So please allow me to offer you two options.
1. I resend the items. I will ship by express so they will arrive in about 1 week.
I will pay the cost of shipping them express.
2. I cancel your order and you receive a full refund.
Ideally the items would have already arrived so I am extremely sorry we have to go through this sort of thing.
★★☆☆☆ 2.0/1
Rating
50
Translation / English
- Posted at 06 Jul 2012 at 13:06
I always appreciate your business. A post office told me today that the mail you were supposed to receive was lost. I am so sorry that it took me so long to report this to you.
So, please let me make two suggestions for you to choose.
1. I will ship the same product to you by express mail. The delivery would take about 1 week, and you don't have to pay for this shipment.
2. You will cancel this order and receive a full refund.
Although it would have been ideal that you already receive the mail and feel happy, I am so sorry again that I had to tell you this sad news.
So, please let me make two suggestions for you to choose.
1. I will ship the same product to you by express mail. The delivery would take about 1 week, and you don't have to pay for this shipment.
2. You will cancel this order and receive a full refund.
Although it would have been ideal that you already receive the mail and feel happy, I am so sorry again that I had to tell you this sad news.
★★☆☆☆ 2.0/1
Rating
49
Translation / English
- Posted at 06 Jul 2012 at 13:07
Hi, thank you for having a business with me.
Unfortunately I have just received a message that the item you were waiting for has been lost. I am terribly sorry for informing you this incident late.
Now, I have 2 proposals.
1, I can send you the package once again in express delivery which will take about a week to deliver. In this case, I will be covering the cost with express delivery.
2, You can cancel the order and I will refund the full amount.
I am very sorry for this unfortunate circumstances. If the delivery had gone smoothly, you would be enjoying the product, but I apologize for this inconvenience.
Unfortunately I have just received a message that the item you were waiting for has been lost. I am terribly sorry for informing you this incident late.
Now, I have 2 proposals.
1, I can send you the package once again in express delivery which will take about a week to deliver. In this case, I will be covering the cost with express delivery.
2, You can cancel the order and I will refund the full amount.
I am very sorry for this unfortunate circumstances. If the delivery had gone smoothly, you would be enjoying the product, but I apologize for this inconvenience.
★★☆☆☆ 2.0/1
*Unfortunately I have just received a message from the post office.
郵便局を付け加えるのを忘れていました。申し訳ございません。
I'm sorry but I forgot to add the post office to the sentence.