[Translation from Japanese to English ] Thank you very much for your purchase and payment. However, I am afraid tha...

Original text

商品のお買い上げ、入金ありがとうございました。

ただ、申し訳ないのですが、お客様にお買い上げ頂いた商品を発送しようしたところ、郵便局にて検疫証明書をつけないとお客様の国には発送できないと言われました。


大変申し訳ないですが、今回の取引についてはキャンセルさせて頂きたいと思います。

後ほどebayにキャンセル依頼いたしますので同意をよろしくお願いします。

Translation / English

Thank you very much for your purchase and payment.
However, I am afraid that I was told at the post office that I am not allowed to ship the item to your country unless otherwise I attach a quarantine certificate.

I deeply apologize for the inconvenience, but I would like to cancel this order.

I will contact eBay for cancellation of this transaction. Please kindly agree when they contact you.

Translation / English

Thank you for your business with me and your payment.

However, things didn’t go well as I had planned.
When I went to the post office to ship your item that you had purchased, I was told that I can't ship it to your country without a quarantine certificate.
Therefore; I am very sorry for this inconvenience, but I have to cancel this deal.

I will file a cancel request to eBay, so please understand and accept it.

Thank you.