[Translation from Japanese to English ] When I opened the cardboard box, the glass was already broken. Since there wa...

Original text

ダンボールを開けた時点で、ガラスが割れていました。ダンボール外装に大きな損傷はなかったので、輸送中の衝撃で破損したものと思います。額も含め商品と考えていたので、一部返金を希望しております。

Translation / English

When I opened the cardboard box, the glass was already broken. Since there was no big damage outside of the cardboard box, I think the glass was broken due to the shock during the transportation. As I assumed the frame is also a part of the item, I would like you to issue a partial refund.

Translation / English

When I opened the package, the glass was broken. The outside of the cardboard box did not have damage yet so that it seemed to be damaged while shipping. As I thought about the item with the frame, I need your partial refund, please.