この度はお届けしましたパズルの1ピースのみ不足していたとのことで、ご迷惑をおかけしまして大変申し訳ございませんでした。交換品をご希望いただきましたが現在当店にこのパズルの在庫がなく、仕入れも困難な状況でございます。そのため今回はお支払いいただきました代金を全額返金させていただきたいと思います。先程こちらで返金の手続きをしました。数日以内に全額返金がされると思います。もしご不明な点がありましたらご連絡いただけますでしょうか。この度はご迷惑をお掛けして誠に申し訳ございませんでした
Rating
53
Translation / English
- Posted at 24 Jan 2021 at 19:46
We understand that one piece of the puzzle that was delivered to you was missing and apologize for the inconvenience caused.
Unfortunately, we have no stock of the puzzle at this moment and it is also very difficult to restock it.
Therefore, we would like to give you a full refund.
We have already arranged a refund and you should receive a full refund in a few days.
If you have any concerns, please feel free to let us know.
Again, please accept our deepest apology for the trouble.
Unfortunately, we have no stock of the puzzle at this moment and it is also very difficult to restock it.
Therefore, we would like to give you a full refund.
We have already arranged a refund and you should receive a full refund in a few days.
If you have any concerns, please feel free to let us know.
Again, please accept our deepest apology for the trouble.
Rating
52
Translation / English
- Posted at 24 Jan 2021 at 19:51
I am very sorry for the inconvenience that one piece of the puzzle is missing.
You had requested a replacement of it.
but we do not have this puzzle in stock now.
And not sure when we can get it.
With this reason,
we would like to refund the full amount of the payment of this item.
I have done the refund here.
You will get a full refund within a few days.
If you have any questions,
feel free to contact me.
sincerely apologize for the inconvenience .
You had requested a replacement of it.
but we do not have this puzzle in stock now.
And not sure when we can get it.
With this reason,
we would like to refund the full amount of the payment of this item.
I have done the refund here.
You will get a full refund within a few days.
If you have any questions,
feel free to contact me.
sincerely apologize for the inconvenience .
Rating
52
Translation / English
- Posted at 24 Jan 2021 at 19:36
We are terribly sorry for your experience in missing a piece of a puzzle. However, we are afraid that we have no stock for the puzzle at the moment, also we are facing difficulty in stocking up it now. Therefore, we are refunding all the money you paid for this situation. The process of the refund has been made shortly before. The refund will be completed after a couple of days. If any of your enquiry, would you contact us at any time? Please accept our apology at this time.
