ご連絡ありがとうございます。
商品に不備があったようで申し訳ございません。
カナダのアマゾン倉庫から出荷する商品に比べて
日本から送る商品の方が高額になっているのは、様々な配送トラブルについての保険の意味があります。
お客様が不在であったり、受け取り拒否をされた場合でも私たちは高額な送料をお客様に請求することができません
そのため日本から直送する商品は全て少し料金を高くしています
できるだけ配送トラブルは避けたいと思っています
今回は商品がカナダの倉庫にあったのでそこから送らせて頂きました
Rating
53
Translation / English
- Posted at 27 Jun 2019 at 19:18
Thank you very much for your message.
I'm sorry that the item you received was not in the best condition.
Items that are shipped from Japan are more expensive than those from Amazon warehouse in Canada because of insurances against various troubles in transit.
We can not charge customers shipping fee, which is quite expensive, even if they are not at home or refuse receipt of items.
That's why we set a higher price for items that are shipped directly from Japan.
We would like to avoid troubles in transit as much as possible.
As for your order, the item was shipped from Canada because it was in stock at the warehouse in Canada.
I'm sorry that the item you received was not in the best condition.
Items that are shipped from Japan are more expensive than those from Amazon warehouse in Canada because of insurances against various troubles in transit.
We can not charge customers shipping fee, which is quite expensive, even if they are not at home or refuse receipt of items.
That's why we set a higher price for items that are shipped directly from Japan.
We would like to avoid troubles in transit as much as possible.
As for your order, the item was shipped from Canada because it was in stock at the warehouse in Canada.
Rating
50
Translation / English
- Posted at 27 Jun 2019 at 19:10
Thank you for your contact.
We apologize the inconvenience of the item.
Compared with items shipping from Amazon Canada warehouse,
items from Japan are higher in price is there is insurance for various troubles.
When clients are not at home and refuse to receive items, we cannot ask high shipping costs to clients.
Therefore, items shipped from Japan are a little higher in cost.
We think we want to avoid any trouble as much as possible.
As this time, the item was at Canadian warehouse, we will ship it from there.
We apologize the inconvenience of the item.
Compared with items shipping from Amazon Canada warehouse,
items from Japan are higher in price is there is insurance for various troubles.
When clients are not at home and refuse to receive items, we cannot ask high shipping costs to clients.
Therefore, items shipped from Japan are a little higher in cost.
We think we want to avoid any trouble as much as possible.
As this time, the item was at Canadian warehouse, we will ship it from there.
Rating
50
Translation / English
- Posted at 27 Jun 2019 at 19:30
Thank you for contacting us.
I am sorry that there was a defect in the product.
The fact that the product shipped from Japan are more expensive than the products shipped from the Amazon warehouse in Canada has the meaning of insurance for various delivery problems.
We can not charge you a large shipping fee even if you are absent or denied receipt.
Therefore, all products sent directly from Japan have a slightly higher price.
We want to avoid delivery problems as much as possible.
The product was sent from a warehouse in Canada this time.
I am sorry that there was a defect in the product.
The fact that the product shipped from Japan are more expensive than the products shipped from the Amazon warehouse in Canada has the meaning of insurance for various delivery problems.
We can not charge you a large shipping fee even if you are absent or denied receipt.
Therefore, all products sent directly from Japan have a slightly higher price.
We want to avoid delivery problems as much as possible.
The product was sent from a warehouse in Canada this time.
Rating
50
Translation / English
- Posted at 27 Jun 2019 at 19:31
Thank you for your contact.
We are sorry for trouble the merchandise.
What the merchandise which is sent from Japan is more expensive means the insurance which contains about the various package troubles.
When customers are absence and they refuse it we can not charge the fee of package s from customers.
Therefore, it is opted a little bit high the merchandises which send from Japan.
We would not like to make troubles as we can.
This time, we sent the merchandise which was in Canada's warehouse.
We are sorry for trouble the merchandise.
What the merchandise which is sent from Japan is more expensive means the insurance which contains about the various package troubles.
When customers are absence and they refuse it we can not charge the fee of package s from customers.
Therefore, it is opted a little bit high the merchandises which send from Japan.
We would not like to make troubles as we can.
This time, we sent the merchandise which was in Canada's warehouse.
