You will need to obtain all related documentation regarding the shipment of your package such as the airway bill, original receipts showing the purchase price of the merchandise, and provide as many detailed photos as possible of the items and damaged packaging with your completed claim form.
Please take a photo of the outside of the box and the inside, if possible. We need to view all sides of the box, the tape, and shipping labels to help determine what may have happened. Please send us pictures of the dent you are referring to?
Attached is the claim form that you will need to fill out and the instructions in order to proceed with the claim. Lastly, please provide us with the repair costs.
Once we receive all the information requested, we can then proceed with the claim. But please act on this soon as you only have 30 days since the date of shipment to file a claim or it will be denied.