ご連絡ありがとうございます。
お客様がご不在のため、荷物を受け取ることができないことについて理解しました。
速達便の荷物は、盗難のおそれがあるため、ドアの前にはおかないことになっています。
お客様から郵便局に至急連絡し、荷物をもう少し長く保管してもらい、再度、配達してもらうことをお願いしてみてはいかがでしょうか。
当店が調べた郵便局の電話番号:××
仮に当店に商品が返却された場合、当店に商品が到着次第、再度商品を発送しますので、ご安心ください。
Rating
53
Translation / English
- Posted at 11 Aug 2017 at 22:06
Thank you for your message.
I understand that you will not be able to receive the parcel because of your absence.
Parcels sent by express are not supposed to be left at the door to avoid robbery.
I would recommend that yo should immediately contact the post office and ask them to keep the parcel a little longer and to deliver it again.
The telephone number that we looked up: xx
In case the parcel should be returned to us, we would ship it again once we receive it.
Please be assured.
tomtomhappymayumi likes this translation
I understand that you will not be able to receive the parcel because of your absence.
Parcels sent by express are not supposed to be left at the door to avoid robbery.
I would recommend that yo should immediately contact the post office and ask them to keep the parcel a little longer and to deliver it again.
The telephone number that we looked up: xx
In case the parcel should be returned to us, we would ship it again once we receive it.
Please be assured.
Rating
44
Translation / English
- Posted at 11 Aug 2017 at 22:02
Thank you for your message.
I understood that the customer cannot receive the package because she is out of home.
We do not put the package sent by an express mail in front of the entrance door because there is a risk of theft.
Why don't you contact the post office right now to ask them to secure the package a little longer and to deliver it again later?
The phone number of the post office which we looked up: xx
In case the item is returned to us, we will re-ship the item once the item is delivered to our store. So please rest assured.
I understood that the customer cannot receive the package because she is out of home.
We do not put the package sent by an express mail in front of the entrance door because there is a risk of theft.
Why don't you contact the post office right now to ask them to secure the package a little longer and to deliver it again later?
The phone number of the post office which we looked up: xx
In case the item is returned to us, we will re-ship the item once the item is delivered to our store. So please rest assured.
Rating
50
Translation / English
- Posted at 11 Aug 2017 at 22:23
Thank you for contacting us.
We have understood that you cannot receive your package due to your absence.
It is our policy not to leave an express package at the front door as a precaution against theft.
I recommend you to contact the post office and ask it to keep the package for the time being and deliver it to you again later.
the phone number of the post office we found: ☓☓
Even if the package is sent back to us, we will send it to you again, so please be assured.
We have understood that you cannot receive your package due to your absence.
It is our policy not to leave an express package at the front door as a precaution against theft.
I recommend you to contact the post office and ask it to keep the package for the time being and deliver it to you again later.
the phone number of the post office we found: ☓☓
Even if the package is sent back to us, we will send it to you again, so please be assured.
