[Translation from Japanese to English ] There must be a new shipping label called 'Call Tag' which is issued when the...

Original Text / Japanese

Call Tagと言ってセラーがクレームを申請したときにFedExから発行される新たなラベルがあるはずです。

こちらのラベルをセラーからいただいていないでしょうか？

また、FedExでもGround（陸送）のはずなので、セラーが申請したクレームはGroundか今一度ご確認をお願いします。

Translation / English

There must be a new shipping label called 'Call Tag' which is issued when the seller complained.
Could you ask this label from your side?
Also could you confirm if it's ground shipping?

Translation / English

There is a new label that published by FedEx when seller makes a claim.

Didn't you get the label from the seller?

And, the shipment by FedEx was supposed to be Ground, I'd like you to confirm again the claim of the seller was Ground.

Translation / English

There should have been a new label issued by FedEx, known as the "call tag", when the seller made a claim.

Have you received this label from the seller?

Also, with FedEx it should be ground transport, so could you please verify once more if the claim made by the seller was indeed for ground please?