[Translation from Japanese to English ] I had a contact from a customer about the item. Though the controller has 4 ...

Original text

お客様から商品について連絡がありました。
コントローラーは4軸になっているが、本体が3軸のままで4軸ではないとのことでした。
どのように対応したらよいでしょうか。

Translation / English

I had a contact from a customer about the item.
Though the controller has 4 axis, the main body has 3 axis and not 4 axis.
How can I deal with it?

Translation / English

I got a contact from our client
The controller has four shafts, but the body keeps having three shafts, not four.
What should I do with this?

Translation / English

One of our customer asked about the item.
He tells us that the controller has four shafts, but the main body has three shafts.
How can we cope with this problem?