[Translation from Japanese to English ] Thank you for your message. Then, please refer to ”Your Orders” page. Please...

Original text

ご連絡有難う。
それでは”Your Orders”を見て下さい。そこから該当商品を探し”Return item”を押します。
そこからリターンリクエストが出来ます。リクエストが届きましたら返送先についてお知らせします。
宜しくお願いいたします。

大変ご迷惑をおかけして申し訳ございません。
商品代金を全て返金いたします。到着は遅くなりますがおそらく商品は届けられます。
今回は貴国の関税が厳しいために残念な結果となりました。
ご理解の程よろしくお願いします。

Translation / English

Thank you for your message.
Then, please refer to ”Your Orders” page. Please find the corresponding item, and click "Return item".
You can make a return request from there. Once I receive the request, I will let you know about the destination address for returning.
Thank you in advance.

I am really sorry for having caused you a lot of trouble.
I will issue a full refund for the item price. Although the arrival should be very late, the item would probably be delivered to you.
Unfortunately we have such a result this time because the customs of your country was very strict. I am sorry about that.
I appreciate your understanding.

Translation / English

Thanks for your email.

Then please get into "Your Orders", finding the item and click "Return item".
Then you can do the return request. After receiving the request, I would let you know the returning address.
Thank you.

I apologize for any inconvenience.
I would refund you in full. I think the item would arrive eventually though it's late.
Sorry for the regrettable results due to the customs duties of your country.
We appreciate your understanding.

Translation / English

Thank you for your contact.
Please check ”Your Orders. Then please look for the items and click ”Return item”.
You can make a return request from there. I will let you know the address to return once I receive the request.
Thanks.

I am sorry for making troubles.
I will refund full amount for the item. It takes time to deliver but I can send.
I am sorry we cannot make a deal due to your country's strict customs.
Thank you for your understanding.