実は、落札していただいた商品の写真が違っていたことが判明しました。大変申し訳ございませんん。ご同意いただけるのなら落札していただいた商品とほぼ同じサイズの添付の写真の商品を代わりにお送りしようと思いますが、いかがでしょうか？ご同意いただけるのなら、落札していただいたもう１個の方とあわせて発送致します。もしご同意いただけないようであれば、この分の返金に応じるつもりです。この場合、落札していただいたもう１個の商品だけを発送致します。何卒ご理解下さりますようお願い申し上げます。
Rating
60
Translation / English
- Posted at 02 Nov 2016 at 14:56
I have to apologize you about a picture of a product you won a bid, which turns out to be a wrong picture. I am very sorry. If you agree, I would send you a product in the attached photo as a replacement, which is almost as large as the product you put in a winning bid. What do you think? If you like this idea, I would ship it along with the other item you bought at an auction. If you don't like the idea, I would be happy to refund your money. In that case, I would ship the other item only. I would appreciate your understanding.
Rating
44
Translation / English
- Posted at 02 Nov 2016 at 14:48
As a matter of fact, it turned out that the picture of the item on which you made successful bid was incorrect. I am really sorry about that. I will send you an item in almost the same size as the one you made successful bid on instead shown in the picture attached, if you agree. How does it sound to you? If you agree, I will ship it together with the one you made successful bid on to you. If not, I will issue a refund for this to you. In such case, I will only send you the item on which you made successful bid. I appreciate if you understand the circumstances.
Rating
52
Translation / English
- Posted at 02 Nov 2016 at 14:50
I found out the picture is different from the item you purchase. I am really sorry. If you don't mind I will send the same size of photo of the item instead, what do you think? If you agree I will send it with another item you purchased. If not I will refund. In that case I will send another one you purchased. Thanks.
