まず初めにこの度はお届けした商品に問題があった事心からお詫び申し上げます
白の箱に関してこれは輸送用の箱ですので当店に入荷時点で各仕入先の判断にて開封されている事が多くその場合も箱がある物と同様に販売しています
Figmaの箱にFactory sealが無かったのですか？私自身が全ての商品を検品しており封印が無いというのは私が日本からアマゾンへ出荷した時点と状態が変わっています
もしかしたら以前にあった返品の際に開封された物をアマゾンが新品として在庫に戻してしまったのかもしれません
Rating
51
Translation / English
- Posted at 05 Aug 2016 at 16:16
First of all, I sincerely appogize that the delivered product has a problem.
Regarding the white box, this is just for shipping. So, the boxes are often opened by each suppliers' judgement when they are delivered to our shop. In that case, we are selling the product same as products with the boxes.
Wasn't Factory seal on the box of Figma? I myself check all products. So, if the box is unsealed, the condition changes after I shipped it from Japan to Amazon.
Amazon might return another product, which had been opened on returning, to the storage as a new product.
Regarding the white box, this is just for shipping. So, the boxes are often opened by each suppliers' judgement when they are delivered to our shop. In that case, we are selling the product same as products with the boxes.
Wasn't Factory seal on the box of Figma? I myself check all products. So, if the box is unsealed, the condition changes after I shipped it from Japan to Amazon.
Amazon might return another product, which had been opened on returning, to the storage as a new product.
Rating
50
Translation / English
- Posted at 05 Aug 2016 at 16:09
First of all, please accept our sincere apologies for the inconvenience caused to the item delivered to you.
The white box is for transportation, which is often opened by the respective seller upon delivered to us, and in such cases items are regarded as with the box and sold as well.
Do you mean that Factory Seal was not attached to Figma box? As I am the one who inspects the entire items, I can say if the box did not come with the seal it is obviously different from the condition when it was sent from Japan to Amazon.
Perhaps Amazon might have put a returned item to the inventory as a new item.
The white box is for transportation, which is often opened by the respective seller upon delivered to us, and in such cases items are regarded as with the box and sold as well.
Do you mean that Factory Seal was not attached to Figma box? As I am the one who inspects the entire items, I can say if the box did not come with the seal it is obviously different from the condition when it was sent from Japan to Amazon.
Perhaps Amazon might have put a returned item to the inventory as a new item.
Rating
48
Translation / English
- Posted at 05 Aug 2016 at 16:38
First of all, now we sincerely apologize in case of the defect item which deliverd.
This is the shipping box related a white one, so it mostly is opened by each marketer's judgement at the point it is deliverd to us. In the case, it is sold as the same item which has a box.
Was a Figma box put up a Factory seal ? I'm inspecting all item myself and it is not sticked the seal. This case changes the point and condition we delivered it from Japan to Amazon.
Amazon may have backed the opened item as a new one to the stock when I returned the item previously.
This is the shipping box related a white one, so it mostly is opened by each marketer's judgement at the point it is deliverd to us. In the case, it is sold as the same item which has a box.
Was a Figma box put up a Factory seal ? I'm inspecting all item myself and it is not sticked the seal. This case changes the point and condition we delivered it from Japan to Amazon.
Amazon may have backed the opened item as a new one to the stock when I returned the item previously.
