お問い合わせありがとうございます。
まず、レンズの後部ガラス（※原文：the rear glass of the lens）の傷に関しては、私どもが調べた際にはありませんでした。
次にレンズの焦点が合わない件ですが、こちらに関しても私どものほうで動作確認済みです。
お客様はどうなさりたいでしょうか？
返品をご希望でしょうか？
一部返金をご希望でしょうか？
お客様のご要望をお伺いしたいと思います。
どうぞよろしくお願い致します。
Rating
44
Translation / English
- Posted at 02 Jun 2016 at 20:58
Thank you for your inquiry.
At first, when we investigated the rear glass of the lens before shipping, there was no scratch there.
Regarding that the image does not come into focus, we also investigated this, and confirmed that it was working.
What would you like to do?
Would you like to return the item back?
Would you like us to issue a partial refund?
W would like to know what you want us to do.
Thank you in advance.
At first, when we investigated the rear glass of the lens before shipping, there was no scratch there.
Regarding that the image does not come into focus, we also investigated this, and confirmed that it was working.
What would you like to do?
Would you like to return the item back?
Would you like us to issue a partial refund?
W would like to know what you want us to do.
Thank you in advance.
Rating
52
Translation / English
- Posted at 02 Jun 2016 at 20:58
Thank you for your contact.
First, we couldn't find the scratches on the rear glass of the lens.
Second, we've already checked lens doesn't focus well.
What would you like to do?
Would you like to return, or refund partly?
I would like to know your opinion.
Thank you.
First, we couldn't find the scratches on the rear glass of the lens.
Second, we've already checked lens doesn't focus well.
What would you like to do?
Would you like to return, or refund partly?
I would like to know your opinion.
Thank you.
Rating
50
Translation / English
- Posted at 02 Jun 2016 at 20:58
Thank you for your inquiries.
At first we did not find the damage about the rear glass of the lens through our inspection.
And about the problem of lens focus,
we have already confirmed normal operation about the fitting the focus of the lens.
What is your request?
Do you want to return product?
Or do you want to refund the part of money?
I woudl like to ask your request.
Thank you for your kind responce.
At first we did not find the damage about the rear glass of the lens through our inspection.
And about the problem of lens focus,
we have already confirmed normal operation about the fitting the focus of the lens.
What is your request?
Do you want to return product?
Or do you want to refund the part of money?
I woudl like to ask your request.
Thank you for your kind responce.
Rating
44
Translation / English
- Posted at 02 Jun 2016 at 21:02
Thank you for your inquiry.
First of all , there was no scratches on the rear glass of the lens (※ original : the rear glass of the lens) , when we investigated .
About the matter the focus of the lens does not fit , we confirmed it works.
What would you like for this?
You wish to return ?
Or partial refund ?
I would like to ask your request .
Thank you very much .
First of all , there was no scratches on the rear glass of the lens (※ original : the rear glass of the lens) , when we investigated .
About the matter the focus of the lens does not fit , we confirmed it works.
What would you like for this?
You wish to return ?
Or partial refund ?
I would like to ask your request .
Thank you very much .
