[Translation from Japanese to English ] I am so sorry for the unpleasant moment you had during your precious trip. W...

Original text

せっかくの楽しい旅行を不快な思いにさせてしまってごめんなさい。
ゲストの方に気持ち良く使ってもらうために清潔感は一番注意して管理していたのだけども…
ゴキブリどこにでも現れて怖いですよね…
私も怖いです…
気持ちがわかる分、◯◯さんの心中お察しします。
大事な時に助けてあげれなくてごめんなさい。


追伸
お願い！レビューには書かないで！

Translation / English

I am so sorry for the unpleasant moment you had during your precious trip.
While we were particular about cleanliness for the sake of the guest to use the room...
Roaches show up anywhere and they scare us a lot...
I am scared of them too...
I can empathize with ◯◯ as I know how you feel about them.
I am sorry I cannot be helpful to you this moment.

PS
Please do not write about this on the review!

Translation / English

I'm terribly soorry to make your enjoyable trip mess.
We paid attention to keep rooms clean for guests to use facilities with satisfing.
I know you are scared by cockroach.
So am I.
I can understand how you felt and sorry about that.
And I apologize I couldn't help you when you are in emergency.

P.S.
Please not write on review.

Translation / English

I'm sorry to make you feel uncomfortable during your trip.
I try to keep our place clean for guests enjoying stay comfortably.
Seeing cockroaches are not happy....
I also get scared when I see them....
I can understand how you feel, and share your feeling.
I'm sorry I couldn't help you at the moment.

P.S.
Please, do not write this on the review! Please!