発送準備をしていた所、弊社が出品している商品はセット品ではなく◯◯◯の単体商品でした。
△△△と□□□は付属しておりません。
間違えて出品してしまいました。
せっかくご注文頂いたのにご期待に答えられず申し訳ございません。
ご注文頂きました◯◯◯ですが、在庫管理に誤りがあり現在在庫がありません。
また、廃盤商品となっておりメーカー・取引先にも在庫が無く仕入れることができません。
せっかくご注文を頂いておきながら、誠に残念ではありますがキャンセルをお願いします。
Rating
50
Translation / English
- Posted at 07 May 2016 at 06:01
I was preparing sending the item. I found that the item our company is listing is not a set but the item xx.
xxx and xxx are not attached. We listed it by mistake. We apologize that we did not satisfy your expectation at your order.
As for xxx that you ordered, there was a mistake in inventory control and we are out of stock.
As the production of the item has discontinued, we cannot purchase from manufacturer and a company we have business with since they do not have its inventory.
We hate to ask you, but would you cancel it?
ojimaty2015 likes this translation
xxx and xxx are not attached. We listed it by mistake. We apologize that we did not satisfy your expectation at your order.
As for xxx that you ordered, there was a mistake in inventory control and we are out of stock.
As the production of the item has discontinued, we cannot purchase from manufacturer and a company we have business with since they do not have its inventory.
We hate to ask you, but would you cancel it?
Rating
50
Translation / English
- Posted at 07 May 2016 at 06:10
After we started delivery preparation, we found the XXX we are exhibiting contains the single article only.
The sold set does not contain YYY and ZZZ.
It might have been wrongly exhibited.
We are very sorry that we cannot fulfill your expectation.
Regarding XXX you have ordered, we found that the inventory was mismanaged and the stock is currently run out.
In addition, since the production of XXX was ended, the manufacturer and wholesalers also do not have any stock and we could not order one.
We are very sorry that we cannot deliver your precious order, and the order should be canceled.
ojimaty2015 likes this translation
The sold set does not contain YYY and ZZZ.
It might have been wrongly exhibited.
We are very sorry that we cannot fulfill your expectation.
Regarding XXX you have ordered, we found that the inventory was mismanaged and the stock is currently run out.
In addition, since the production of XXX was ended, the manufacturer and wholesalers also do not have any stock and we could not order one.
We are very sorry that we cannot deliver your precious order, and the order should be canceled.
