ご質問ありがとうございます。
当店においては、商品の初期不良の場合、若しくは未使用(試着を除く)であって、付属品をすべて返却できる場合に限り返品を認めております。
大きさや色がお気に召さないという理由での返品も可能です。
ただし、大きさや色などの理由は、お客様都合の返品になりますので、アメリカ(オレゴン州)の返却拠点までの送料(トラックナンバー付き)はお客様負担となりますので、ご注意ください。
なお、商品到着後検品し、商品等に問題がなければ全額返金いたします。
Rating
50
Translation / English
- Posted at 31 Dec 2015 at 08:54
Thank you for your question.
You can return the item to us only in case where the item has not been used (excluding wearing for trial) and you can return all the accessories when there is an initial defect at the item.
We can return it by reason that you do not like size and color.
However, if you return by this reason, as we consider that you return by your convenience, you have to pay for the shipping charge (with tracking number) required to send to the center of returning in Oregon USA.
We hope that you understand it.
We will check the item after we receive it and issue you a refund in full if we
do not find a problem at it.
You can return the item to us only in case where the item has not been used (excluding wearing for trial) and you can return all the accessories when there is an initial defect at the item.
We can return it by reason that you do not like size and color.
However, if you return by this reason, as we consider that you return by your convenience, you have to pay for the shipping charge (with tracking number) required to send to the center of returning in Oregon USA.
We hope that you understand it.
We will check the item after we receive it and issue you a refund in full if we
do not find a problem at it.
Rating
52
Translation / English
- Posted at 31 Dec 2015 at 09:13
Thank you for your inquiry.
We accept returned items only when its items had a initial defective, items were not used (trying on ex.) and items had all the parts to return.
We also accept if you don't like the size and color.
But,please note that if the reason is for the size and color, I need you to pay the delivery fee (with tracking number) to returning point in America(Oregon).
We will pay you all money back if returned items have no problem after it arrived.
We accept returned items only when its items had a initial defective, items were not used (trying on ex.) and items had all the parts to return.
We also accept if you don't like the size and color.
But,please note that if the reason is for the size and color, I need you to pay the delivery fee (with tracking number) to returning point in America(Oregon).
We will pay you all money back if returned items have no problem after it arrived.
Rating
54
Translation / English
- Posted at 31 Dec 2015 at 09:19
Thank you very much for your inquiry.
In case of an initial failure of the products or unopened products (except for the trial), we accept the refund as long as all the accessories are returned to us.
You could also return the product if the size or color doesn't match your needs.
However, make sure that the reason for return such as the size or color of the product is regarded as a return due to customer's personal preference, and it will be at your own cost (including tracking service) to return it to the returns department in the USA (Oregon state).
All returned products will be inspected to confirm whether it is the original condition or not, and you will be issued a full refund of your purchase.
In case of an initial failure of the products or unopened products (except for the trial), we accept the refund as long as all the accessories are returned to us.
You could also return the product if the size or color doesn't match your needs.
However, make sure that the reason for return such as the size or color of the product is regarded as a return due to customer's personal preference, and it will be at your own cost (including tracking service) to return it to the returns department in the USA (Oregon state).
All returned products will be inspected to confirm whether it is the original condition or not, and you will be issued a full refund of your purchase.
