"Dear Sir, I apologies but do not know your name. I understand that sometimes things are missed but I am also very happy to note your professional approach to finding a resolution and would very gladly accept it. I would also be very happy to be able to make more purchases from your end in the future and have in fact already gone through your available items. Once again, I appreciate your offer. Kindly let me know what we should do next. Chris"
クリス ---> Chris