なぜ、商品を受け取って頂けなかったのでしょうか？
お客様の都合で商品を受け取って頂けない場合、本来であれば日本からの送料は返金できません。
しかし、今回の注文は全額を返金致します。それでご了承下さい。
再び発送しても、今回と同じ問題が起こる可能性があるからです。私はあなたの国の配送業者とコンタクトが取れませんので、確実に商品を届ける保証ができないのです。
私がどんなに迅速に商品を発送しても、送り先の国の事情によってこのようなトラブルが起こってしまうことをご理解ください。
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 02 Jun 2015 at 19:12
Why didn’t you receive the item?
If a customer refuses to accept the item for his own convenience, I cannot issue a refund for the shipping fee from Japan.
However, I will issue you a full refund this time. Please be happy with that.
Even if we ship it again, it may cause the same issue again. As I cannot contact the shipper in your country, I cannot assure the delivery.
Please understand that this kind of trouble may occur depending on the destination even if I ship an item in a timely manner.
If a customer refuses to accept the item for his own convenience, I cannot issue a refund for the shipping fee from Japan.
However, I will issue you a full refund this time. Please be happy with that.
Even if we ship it again, it may cause the same issue again. As I cannot contact the shipper in your country, I cannot assure the delivery.
Please understand that this kind of trouble may occur depending on the destination even if I ship an item in a timely manner.
Rating
50
Translation / English
- Posted at 02 Jun 2015 at 19:24
I wonder why you have not received the item?
If you cannot receive it by your reason, I usually cannot refund the shipping charge from Japan.
However, I will issue you a refund in full for this order. I appreciate your understanding.
The reason is even if I send it to you again, the same problem might occur again. As I cannot contact the delivery company in your country, I cannot guarantee to deliver the item appropriately.
May I ask you to understand that no matter how fast I send the item, this kind of problem might occur due to the situation of the country to which I send.
If you cannot receive it by your reason, I usually cannot refund the shipping charge from Japan.
However, I will issue you a refund in full for this order. I appreciate your understanding.
The reason is even if I send it to you again, the same problem might occur again. As I cannot contact the delivery company in your country, I cannot guarantee to deliver the item appropriately.
May I ask you to understand that no matter how fast I send the item, this kind of problem might occur due to the situation of the country to which I send.
Rating
52
Translation / English
- Posted at 02 Jun 2015 at 19:23
Why didn't you receive the item?
If you did not collect it due to your reason, I should not make refund for shipping cost from Japan.
However, this time I'm making full refund. Please kindly accept this.
Even if I resend it, same issue might occur again. I cannot contact the courier company in your country so I cannot guarantee the delivery of the item.
Please understand that no matter how fast I dispatch the item, such trouble can happen due to recipient's country situation.
If you did not collect it due to your reason, I should not make refund for shipping cost from Japan.
However, this time I'm making full refund. Please kindly accept this.
Even if I resend it, same issue might occur again. I cannot contact the courier company in your country so I cannot guarantee the delivery of the item.
Please understand that no matter how fast I dispatch the item, such trouble can happen due to recipient's country situation.
