今までに3件の商品未着の問い合わせがありました。
1件めはイギリスの税関に保管されてましたが、お客様がキャンセルを希望したので全額返金しました。
2件目はプエルトリコまでの発送でした。あと１週間ほどお待ち頂くようにご案内してました。そして先日、商品が到着したか確認のメールを送信してます。
もし商品が到着して無ければお客様に返金か再送するか選んで頂き、
希望に沿って対応致します。
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Rating
44
Translation / English
- Posted at 14 May 2015 at 12:50
We have had 3 cases of undelivered products so far.
The first one was held at England’s customs, but the customer wanted to cancel the order, so we issued a full refund.
As for the second case, it is for Puerto Rico. We told the customer to wait one more week. And we emailed him to verify if the item has been delivered.
If it has not delivered, we will ask him to choose between refund or reshipping, and we will act accordingly.
likewin likes this translation
The first one was held at England’s customs, but the customer wanted to cancel the order, so we issued a full refund.
As for the second case, it is for Puerto Rico. We told the customer to wait one more week. And we emailed him to verify if the item has been delivered.
If it has not delivered, we will ask him to choose between refund or reshipping, and we will act accordingly.
Rating
50
Translation / English
- Posted at 14 May 2015 at 12:54
We received 3 inquiries that the item has not arrived yet.
1st one was held at the customs in England, but as the customer requested the cancellation, we issued him or her the refund in full amount.
2nd was the item that was sent to Puerto Rico. We asked the customer to wait for another 1 week. We also sent an e-mail to check if the item had arrived.
If the item has not arrived yet, we ask the customer if he or she requests refund or we send the same item again.
We will process it based on their request.
1st one was held at the customs in England, but as the customer requested the cancellation, we issued him or her the refund in full amount.
2nd was the item that was sent to Puerto Rico. We asked the customer to wait for another 1 week. We also sent an e-mail to check if the item had arrived.
If the item has not arrived yet, we ask the customer if he or she requests refund or we send the same item again.
We will process it based on their request.
3件目は商品が紛失した可能性が高いので先日、商品を再送しました。
発送方法も日本で一番早い方法を選択しており、1日も早く到着出来るように対応しております。
私達は最後まで責任をもって誠実にお客様に対応していきたいと考えます。
Rating
44
Translation / English
- Posted at 14 May 2015 at 13:01
As for the third case, the item was probably lost, so we shipped a replacement the other day.
We chose the fastest shipping method in Japan in order to have it delivered as soon as possible.
We will deal with the case with integrity until the customer is satisfied.
likewin likes this translation
We chose the fastest shipping method in Japan in order to have it delivered as soon as possible.
We will deal with the case with integrity until the customer is satisfied.
Rating
50
Translation / English
- Posted at 14 May 2015 at 12:58
As it is highly likely that we lost the item about the 3rd inquiry, we sent the same one again a few days ago.
We selected the fastest shipment system in Japan, and are endeavoring that the item arrives at the earliest even a day.
We will handle the customers until the last step conscientiously with responsibility.
We selected the fastest shipment system in Japan, and are endeavoring that the item arrives at the earliest even a day.
We will handle the customers until the last step conscientiously with responsibility.
