[Translation from Japanese to English ] Thank you very much for contacting me. You might not believe this, but our s...

Original text

ご連絡ありがとうございます
信じてもらえないかもしませんが、本当に梱包中にスタッフが落として壊れてしまいました。
私は誠心誠意ebayに取り組んでいますし
お客様に満足してもらうように精進しています。
誓って嘘はついていません。
そんな事はしません。
あたなをがっかりさせてしまったうえに
私も＄3000のレンズを失いました。
本当にショックです。

私はあなたに＄100の迷惑金をお支払いするつもりです。
評価を変更して頂けませんか？

あなたには迷惑をかけた事心よりお詫び申し上げます。

Translation / English

Thank you very much for contacting me.
You might not believe this, but our staff really dropped and damaged the product during packaging.
I am working on it wholeheartedly and I devote myself in satisfying a client such as you.
I swear I am not lying and I won't do such a thing.
On top of you being disappointed, I also lost a $3,000 lens.
I am really in shock.

I intend to pay you a $100 for the inconvenience.
Can you kindly change the rating?

I am deeply sorry for causing you any inconvenience.

Translation / English

Thanks for your message.
You may not believe this, but actually my staff dropped and broke it while packing.
I sincerely work on eBay and am trying hard to satisfy my customers.
I swear I am not lying.
I never do such thing.
I disappointed you and lost lens worth $3000.
I'm really shocked.

I intend to pay you $1,000 for causing you an inconvenience.
Will you please change your feedback?

I deeply apologize for causing you an inconvenience from my heart.