[Translation from Japanese to English ] Thank you for your message. As for the item, it may have been lost or held a...

Original text

"メッセージありがとうございます。
商品についてですが紛失や関税等に引っかかている可能性があります。
お金については全額返金させていただきます。もし商品が届いた場合はご連絡ください。
よろしくお願いします。"

Translation / English

Thank you for your message.
As for the item, it may have been lost or held at customs.
I will issue you a full refund. Please let me know if you receive the package.
Thank you.

Translation / English

Thank you for the message.
Regarding the item, it could be lost on its way or stuck at the customs.
We will issue you a full refund. Should you receive the item, please let us know.
Thank you and best regards.