[Translation from Japanese to English ] I shipped the item by EMS, which is the most fast and safe way, two days afte...

Original text

私は買い手が商品代金を入金した2日後に最も速くて安全なEMSで商品を発送している。
通常EMSは5-7日程度で到着するが今回は遅れていた。原因は買い手の国のイスラエルの政治混乱であると郵便局から説明を受けた。配送の遅延は買い手の国内問題が原因であり、私に非はない事を私は買い手に説明をした。
そして商品は5/8に買い手の家に到着したが不在だった。その3日後に買い手は商品到着に気付かずに私にネガティブフィードバックをつけた。私に非がある場合はどんな評価も受け入れる

Translation / English

I shipped the item by EMS, which is the most fast and safe way, two days after the buyer deposited the payment of product price.
EMS usually arrives in about 5-7 days, but it was late this time. Postoffice explained me the reason as the political turmoil in Israel, which is the country of the buyer. I explained the buyer that the delay of delivery was caused by the Israel domestic problems and it wasn't my fault.
Then the products arrived at the buyer's home on May 8, but the buyer wasn't there. Three days later, the buyer, who did not notice that the product had arrived, gave me the negative feedback. I accept any evaluation if it is my fault.

Translation / English

I always ship an item within two (2) days after confirming the payment of a buyer by the most faster and safe shipping method of EMS. By the EMS, it normally takes five (5) to seven (&) days to be delivered, but it was delayed for this time. I was explained by the Japan post that the reason of delay was due to the political confusion in Israel. I explained to the buyer that the delay in delivery was due to the political confusion and not my fault. Then, the Israel post attempted the delivery on May 8, but a recipient was absent from home. Three days after the first attempted delivery, the buyer left the negative feedback to me without knowing that the item was already arrived to a local post office.
I accept any negative feedback if it is because of my fault.

Original text

しかし今回は私は入金から2日後に商品をEMSで発送して、その後の経過と事情も全て説明している。だから今回のフィードバックは完全に不適切だ。私はフィードバックの変更を買い手に要求したが返事は来ない。私は真面目にebayで販売を行なっていたのに、今回の間違ったフィードバックによって私のアカウントの信頼は大きく失われてしまった。買い手が評価の変更をしてくれない以上、私はebayのサポートにお願いをするしかない。これからの販売の為にも正しい判断をしてフィードバックの削除をお願いします

Translation / English

But, as for this time, I shipped out the products by EMS products to two days after the deposit. I even explained all the circumstances and what was going on to the buyer. So this feedback is completely inappropriate. I requested the buyer to change the feedback, but I haven't received the answer yet. I was selling my products on ebay diligently, but I lost my account credit a lot because of this wrong feedback. If the buyer doesn't change the evaluation, I have no choice but to ask for the ebay's support. I'd like you to delete the feedback with the right decision for my sale in the future, please.

Translation / English

However, I shipped the item two days after confirming the payment and explained all the progress of shipment and situation. Therefore, I feel this negative feedback is not appropriate. I requested the buyer to change the feedback, but I have not heard any so far. I have been earnestly selling at eBay, but an inappropriate feedback at this time severely damaged confidence of my selling account.
Because the buyer does not change his negative feedback, the only thing I can to is to request your help to recover the confidence.
I would like to request your good office to make proper judgment and delete the said negative feedback.