[Translation from Japanese to English ] Hello, Sorry to trouble you during your vacation. The app does not activa...

Original text

こんにちは。
旅行中にすみません。

アプリが他のパソコンだとやはり起動しません。
色々なパソコンで試しましたが起動しませんでした。
仕事に支障が出るので解決したいです。

こちらをダウンロードしてみましたがダメでした。
URL
URL

トラブルシューティングも試してみましたが起動しませんでした。
旅行中で申し訳ないのですが、どうか宜しくお願い致します。

Translation / English

Hello,
Sorry to trouble you during your vacation.

The app does not activate with other PCs.
I tried with various PCs, but resulted the same.
I want to work out this problem, because I need it for my work.

I downloaded the followings, but in vain.
URL
URL

I also tried according to the troubleshooting, but it did not activete.
I am very sorry to trouble you during your vacation, but please kindly solve this problem.

Translation / English

Hello,
I am sorry for making inquiry although you are on the trip.

The app cannot be started using the other PC as was expected.
I have tried to start it up using various PCs, but it cannot be started.
I want to resolve this issue because it causes adverse effect to my work.

Although I have downloaded this, it did not help starting up.
URL
URL

I have tried troubleshooting, but nothing went well.
I am sorry for disturbing your trip, but I am grateful if you could help me resolve this issue.

[deleted user]- almost 11 years ago
申し訳ありません。第3段落の"Although I have downloaded this"の部分を"Although I have downloaded this from below URLs"に差し替えてください。

Translation / English

Hello
Sorry for bothering you when you are in travel.

The application won't start even on other computer.
I've tried it on a lot of computers, it won't start.
This is a blocker for my work, I'd like it to be solved.

Following are the urls I've tried download, but not working:
URL
URL

I've tried trouble shooting, but it won't start.
Sorry again for bothering when you are in travel and thanks in advance.