[Translation from Japanese to English ] The product arrived at transferring company, but it seems empty inside of the...

Original Text / Japanese

転送業者に商品が届いているのですが、封がされていなかったため、中身が何も入っていない状態で到着しているようです。
梱包はちゃんとしましたか？
これは明らかにあなたのミスですので、返金していただけますか？

Translation / English

The product arrived at transferring company, but it seems empty inside of the package since it was not closed properly.
Did you pack securely?
Since this problem is obviously your fault, can give me a refund?

Translation / English

The forwarding agent has received the package; however, the content is missing due to the unsealed package.
Did you pack it properly?
Since this is apparently your error, could you please refund the money?

Translation / English

The product is with forwarder now and seems that the package has got empty because it is not sealed properly.
Did you pack it carefully?
I would like to ask you to refund since it is clear that the cause is your packing error.