1.
Dear Sir,
unfortunately I have to tell you that our ★★★models are excluded from my offer to you since we have an exclusive importer for these models.
I am sorry for not having told you earlier but since we didn't have an enquiry from Japan for quite a long time I didn't realise this fact at once.
Please take my serious apologies for this mistake.
Best regards
2.
thank you, we received them already
please let me know if you have any further questions
best regards