Conyac で依頼された翻訳結果を公開

On 2 pcs of the items that I received, there were scratches made by a cutter.
Your staff members cut the items when taking them out from the bag.
Originally, there were no scratches on the purchased items.
I can submit you evidence photos.
Last time, one piece had the same kind of scratch as well.
I wonder how you train and guide your staff members.
What do you think about items that are very important to customers?
I would like you to make sure that the staff members who took care of my items this time will never take care of my items in the future.
All of my items are soft clothing.
Please immediately work on to improve the work so that your staff members will not cut them with a cutter without care.
I demand that you should pay for the damaged items.
Waiting for your prompt response.