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If you need a new returns note, you can print one off using the attachments below.

It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see the below timeframes as a guide:

Ireland - 14 working days
France and Germany – 14 working days
Spain and Italy - 15 working days
Rest of World – 21 working days

Please note working days do not include weekends and public holidays.
We’ll send you an email as soon as we’ve received your return back at our warehouse in the UK in its original condition. Once received, we'll refund your original payment method - this is ususally done within 1 working day.

It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.

If you've returned more than one order in the same parcel, please allow up to 72 hours for all returned items to be refunded.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Did you order from ■■■ Marketplace? If so, please contact the seller directly for return address and instructions.