Conyac で依頼された翻訳結果を公開

DE　サポート

①Having evaluated the comments you refer to, I am afraid that we cannot remove the feedback rating left by the Buyer of order ●. While I can understand your request for removal, we must remind you that A will only remove feedback in the following cases:
As this particular comment does not fall into any of the above categories, it does not violate our Participation Agreement and is not a product review. The buyer also wrote that the delivery has been too long.



②
In this instance, your Buyer is the only party with the facility to remove the rating and we would recommend contacting the Buyer directly in order to work to resolve any open issues. Your Buyer could then remove the feedback
if they so choose. Please bear in mind that keeping open lines of communication with your Buyer can help to resolve any issues with transactions as well as creating a friendly, long-lasting customer relationship.

Please keep in mind that A. will not contact customers on a Seller's behalf. This is a customer service responsibility accepted by Sellers in accordance with the A Marketplace Participation Agreement.