mcampany — Translations

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About 9 years ago Female 30s

English (Native) Japanese

A listing of the public translations that were written by this user. This listing does not include the requests that have yet to be completed.

Japanese → English ★★☆☆☆ 2.0 21 Sep 2015 at 13:40
Original Text 当社で在庫していたER01を1週間程前に販売しましたが、届けて直ぐにお客様から初期不良のクレームが届きました。不具合の状況を説明します。スライダーを低速で作動させた時にスムーズに動かず、カクカクとした感じになります。（コントローラーの3つ目の目盛のあたりまで）ただし一方向のみです。スムーズに動かない方向は何かの拍子に入れ変わります。お客様から動画も送ってもらいました。添付したので確認お願いします。不良箇所を断定できますか？パーツ交換で対応できますか？対応策を教えて下さい。	Translation ER01, the product that this company is stocking, started selling about a week ago but, soon after delivery we began to receive claims of initial defects from customers. We will explain the flawed condition. The slider did not move smoothly when moved at a slow speed, but instead felt jerky. (Until the 3rd point on the controller's scale) However, that was only in one direction. It does not move smoothly in that direction unless it is changed by some kind of rhythm. We have received videos from customers. As they were attachments, we will verify them. Can you conclude what the defective point is? Can you support us with replacement parts? Please show us your countermeasure.

Japanese → English ★★☆☆☆ 2.0

21 Sep 2015 at 13:40

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