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mcampany — Received Reviews

ID Unverified
About 9 years ago Female 30s
English (Native) Japanese

The reviewed activity that other translators made to this user's works. This activity includes writing corrections and comments to those translations.

jyebaba rated this translation result as ★★ Japanese → English
22 Sep 2015 at 17:25

original
ER01, the product that this company is stocking, started selling about a week ago but, soon after delivery we began to receive claims of initial defects from customers.
We will explain the flawed condition.
The slider did not move smoothly when moved at a slow speed, but instead felt jerky.
(Until the 3rd point on the controller's scale)
However, that was only in one direction. It does not move smoothly in that direction unless it is changed by some kind of rhythm.
We have received videos from customers.
As they were attachments, we will verify them.
Can you conclude what the defective point is?
Can you support us with replacement parts?
Please show us your countermeasure.

corrected
About a week ago, we started selling ER01, a product that our company had been keeping in stock. But soon after delivery, we began to receive claims of initial defects from customers.
We will explain the flawed condition.
The slider did not move smoothly when moved at a slow speed, but instead felt jerky.
(Until the 3rd point on the controller's scale)
However, it was only in one direction. For some reason, it switches into the direction that it does not move smoothly in.
We have received videos from customers.
We have attached these videos, so please verify the aforementioned claims.
Are you able to determine the precise part that is not working properly?
Can you provide us with replacement parts?
Please tell us how you will address this issue.