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original I bought a new watch the other day.Although it was supposed to be a "new" watch, the product I received had a number of scratches. This is different from what was described by the seller, so I told the seller that I would like to return it.However, the seller told me that the scratches were not his/her fault and explain that the delivery company was responsible for the incident.In my understanding, if the condition of a product that I receive is different from the seller's description, I can claim a full refund including shipping. So I would like to ask your help so that I can return the watch to the seller and get refund.
corrected I bought a new watch the other day.Although it was supposed to be a "new" watch, the product I received had a number of scratches. This is different from what was described by the seller, so I told the seller that I would like to return it.However, the seller told me that the scratches were not his/her fault and explained that the delivery company was responsible for the incident.In my understanding, if the condition of a product that I receive is different from the seller's description, I can claim a full refund including shipping. So I would like to ask your help so that I can return the watch to the seller and get refund.