Translator Reviews ( Japanese → English )

Japanese

まず配送と連絡が遅れた事は真摯にお詫びします。しかし私は約束通り新しい追跡番号を提供しており、Aの追跡情報からもそれを確認することが出来ます。現在商品は米国税関で止まったままになっています。
通常5日程度で届く筈が滞留しており、輸送業者の責任で対応すべき事案の為現在調査依頼しております。
過去の例から推測すると、荷物の所在が分かった場合は配達まで3日程度、破損紛失等問題があった場合はさらに時間を要します。なおBの件は異存ありません。そちらで確認可能な範囲で追跡をお願いします。

English

First, I sincerely apologize for the delay of shipment and contacting you. However, I provided you with the new tracking number as promised, which can be confirmed by A's tracking information. The shipment is currently suspended at the U.S. customs.
It should generally arrive in 5 days, but it is staying there. It is a matter that should be dealt with by the carrier's responsibility, and therefore, I am currently requesting them to investigate.
As far as I guess from other examples in the past, if they find the shipment, it will take about three days. If there are other problems such as damages or lost shipment, it will take more time. By the way, I have no objection to B. I ask you to track as far as you can.