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Translator Reviews ( Japanese → English )

Rating: 52 / Native Japanese / 0 Reviews / 16 Nov 2016 at 10:15

marukome
marukome 52 Six-year experience in translation. R...
Japanese

先日からご連絡していますが、代わりの商品の手配がつきません。
商品到着を楽しみにされていたと思うと心が痛みます。
ご迷惑をおかけいたしましたので、商品代金の他に気持ちですが上乗せ（＄2.00）して返金したいと思います。
通常のキャンセル処理ですと上乗せ返金ができませんので、一旦配送済みとさせてください。
配送済みになりますが、商品は発送されませんのでご了承ください。
商品発送手続き後、速やかに返金手続きに入ります。
あなたに支払いは生じませんのでご安心ください。
　

English

I cannot arrange the substitute, although I have been contacting since a few days ago.
I feel sorry thinking that you have been looking forward to the arrival of the item.
I would like you to refund you for the item cost, and plus extra contribution ($2.00), as I have caused you trouble.
Please let me treat this once as delivery completed, as I cannot refund you extra in the normal cancellation procedure.
Please understand that the item will not be delivered, although it is treated as delivery completed.
Once the procedure for delivery completed is done, I will immediately process the refund.
Please be assured that you do not have to pay anything.

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Additional info: 丁寧な言い回しでお願いします。