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[Translation from Japanese to English ] I cannot arrange the substitute, although I have been contacting since a few ...

Original Texts
先日からご連絡していますが、代わりの商品の手配がつきません。
商品到着を楽しみにされていたと思うと心が痛みます。
ご迷惑をおかけいたしましたので、商品代金の他に気持ちですが上乗せ（＄2.00）して返金したいと思います。
通常のキャンセル処理ですと上乗せ返金ができませんので、一旦配送済みとさせてください。
配送済みになりますが、商品は発送されませんのでご了承ください。
商品発送手続き後、速やかに返金手続きに入ります。
あなたに支払いは生じませんのでご安心ください。
　
marukome
Translated by marukome
I cannot arrange the substitute, although I have been contacting since a few days ago.
I feel sorry thinking that you have been looking forward to the arrival of the item.
I would like you to refund you for the item cost, and plus extra contribution ($2.00), as I have caused you trouble.
Please let me treat this once as delivery completed, as I cannot refund you extra in the normal cancellation procedure.
Please understand that the item will not be delivered, although it is treated as delivery completed.
Once the procedure for delivery completed is done, I will immediately process the refund.
Please be assured that you do not have to pay anything.

Result of Translation in Conyac

Number of Characters of Requests:
228letters
Translation Language
Japanese → English
Translation Fee
$20.52
Translation Time
9 minutes
Freelancer
marukome marukome
Starter (High)
Six-year experience in translation. Resident of Tokyo. Translate English and ...

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marukome's Public Translations

I have checked the enclosed card,too.
The card does not certainly correspond with this model.

This is my responsibility. Please let me pay you back $30.

However, I do not offer to ship an item as gift.
I proposed you that I could list the item price cheaper on the label as tax measures.
You need to agree with some conditions I proposed you for that.
If you agree with it, I told you to tell me the price to be written.
As you did not respond, and the payment was completed, I sent you the item.
Japanese → English
またご迷惑をおかけし申し訳ありませんが、当弁護士がミワさんのご遺言に重大な問題を発見しました。私の暮らす州法によると、火葬には直系親族全員の承諾が必要です。この法律によりFさんとHさん両者がミワさんの遺志に従うという承諾書にサインをしないとミワ叔母さまの火葬、及び埋葬ができないのです。書類を同封いたします。公証人によるサインも必要です。米国で判子はサインとみなされないため、判子は不可です。漢字とローマ字の両方でサインしてください。公証人が判子を必要とするならば、判子だけではなく手書きの名前と共にご使用ください。
English → Japanese
1. It will only be sold on our online site.
We import from a manufacturer and sell the items.
We are not planning to sell your items at wholesale.
We are considering to create our own brand, and sell at wholesale in the future.

2. Special site for *** is being made.
We currently do not have our own brand.
The site will be a collection of good quality products from abroad.

3. Yes, we understand necessary papers, and submission categories for import.
We need manufacturing process sheets for import permission, and papers clarifying ingredients since they are tantamount to food.
If not, import will not be accepted.

4. We got it from the news abroad.
Japanese → English
I am sorry to have troubled you.
It took some time, but I sent it to you.
It will be normally arriving in about 7-10 days.

Three sheets are in, including complimentary two.

The one I sent the other day to another customer was sent back to me due to incorrect address.

It is highly likely that it is within America,
since it is not sent back to me.

I hope the one I send this time reaches you safely.
Please let me know when it arrives.

I am sorry it took a while.
I thought it would be no problem if the parcel was registered.

Thank you.
Japanese → English