Translator Reviews ( Japanese → English )

Additional info: 発送商品未着のお詫び文

Japanese

この度はお買い上げ頂いた商品が届かず長い間お待たせして大変申し訳ありません。
日本郵便にあなたの荷物の所在の追跡調査を申請しましたが結果まで１ヶ月ほどかかるとのことでで今現在あなたの荷物の遅延や事故などの状況は確認はできませんでした。もしよろしければ返金または再送のあなたの望まれる方法で対応させていただきたいと思いますのでどうぞお伝えください。イスラエルから日本の商品を買ってくださったあなたにご迷惑をおかけして本当に申し訳ありません。あなたからのお返事をお待ちしております。

English

We are very sorry that the product you have ordered did not arrive and kept you waiting for a long time.
We have requested the Japan Postal Service to track the package, however, they said it will take about one month to get the results.
Therefore, we were not able to get the information on the status of your package, such as whether it is delayed or missing.
If you would like, we can give you a refund, or we can re-ship the product.
Please let us know what you would like to do.

You have made a purchase of this Japanese product all the way from Israel, and despite that, we deeply apologize for this trouble.
We are looking forward to your response.