Translator Reviews ( Japanese → English )

Japanese

不快な思いをさせてしまい大変申し訳ございません。
再度発送履歴を確認させて頂きましたが、すでに弊社発送済みにはなるのですが
税関にて止まっている或いは発送過程にて商品が紛失されてしまっている状況でございます。
この度トラッキングNoにて追跡できないsal便でのサービスにて発送しており、これ以上調査することができず、いつあなた様へ商品がお届けできるか確認ができない状況にございます。

おっしゃる通り、数か月経過していることも考慮いたしまして、
返金対応をさせて頂けたらと存じます。

English

We apologize to have given you an inconvenience.
we checked the history of sending again, and found that it ha
d already been sent to you.
It might be suspended at the customs or lost in the process of delivery.
This time we used SAL, by which we cannot track by the tracking number.
For this reason, we cannot track furtheremore, so we cannot check when we can deliver it to you.

As you said, we consider the fact that several months have already passed,
and we would like to process refunding for you.

Reviews ( 1 )

yosuke-oshida rated this translation result as ★★★ 11 Sep 2014 at 11:02

original
We apologize to have given you an inconvenience.
we checked the history of sending again, and found that it ha↵
d already been sent to you.
It might be suspended at the customs or lost in the process of delivery.
This time we used SAL, by which we cannot track by the tracking number.
For this reason, we cannot track furtheremore, so we cannot check when we can deliver it to you.

As you said, we consider the fact that several months have already passed,
and we would like to process refunding for you.

corrected
We apologize to have given you an inconvenience.
we checked the shipping status again, and found that it had already been sent to you.
It might be suspended at the customs or lost in the process of delivery.
This time we used SAL, by which we cannot track by the tracking number.
For this reason, we cannot track furthermore, so we cannot check when it will be delivered to you.

As you said, we consider the fact that several months have already passed,
and we would like to process refunding for you.